Sara Sela Jewelry offers our customers a variety of services including custom designs, modifications and repairs, as well as wholesale orders for qualifying retailers.
Please include as many details as possible in your request via [email protected]. You can expect a reply within 3 business days.
FAQs:
What is brass?
Brass is a durable, corrosion (rust) resistant, man-made alloy of copper and zinc. Brass is highly sustainable, with nearly 90% of all brass alloys being recycled.
Is brass hypoallergenic?
No.
Is brass antimicrobial?
Yes.
Why does the brass look a little different in person than the picture?
The exact color of brass depends on the amount of zinc it contains: the higher percentage of zinc to copper, the more golden the brass. Because brass is man-made, brass will have “natural” variations and may be unique to each piece of jewelry.
- Keep it Dry: Moisture is the main cause of tarnish. Remove brass jewelry before showering, swimming (especially in salt or chlorinated water), or engaging in activities that cause heavy sweating.
- Avoid Chemicals: Remove your jewelry before applying perfumes, lotions, hairspray, or household cleaning products.
- Wipe Down: After wearing, gently wipe the jewelry with a soft, dry cloth to remove oils, dirt, and moisture from your skin.
- Proper Storage: Store brass jewelry in a cool, dry place, ideally in an airtight container, a soft pouch, or a plastic bag with the air squeezed out. You can also include anti-tarnish strips or a silica gel packet to absorb moisture.
- Protective Coating (Optional): For a long-term barrier against tarnish, you can apply a specialized jewelry sealant or a coat of clear nail polish to the parts that touch your skin. This may need to be reapplied periodically.
Cleaning Brass Jewelry:
For general cleaning and light dirt:
- Mild Soap and Water: Mix a few drops of mild dish soap with warm water. Dip a soft cloth into the solution and gently wipe the jewelry. Rinse thoroughly with clean water and dry completely immediately with a soft cloth.
For tackling tarnish:
- Baking Soda Paste: Mix baking soda with a little water to form a paste. Gently scrub the jewelry with a soft cloth or a soft-bristle toothbrush. Rinse thoroughly and dry immediately.
- Distilled White Vinegar: Dip a soft cloth into the vinegar and gently wipe the jewelry. Rinse thoroughly with clean water and dry completely immediately with a soft cloth.
- Polishing Cloth: Use a specially treated jewelry polishing cloth to gently buff away light tarnish and restore shine.
Important Note: For all jewelry with gemstones or if your jewelry is plated (e.g., gold-plated brass), avoid abrasive scrubbing, as this can damage gemstones/remove the plating. Gentle wiping and proper storage are especially crucial for gemstone jewelry and plated pieces.
Return & Repair Policy:
Sara Sela Jewelry is committed to ensuring your satisfaction with every purchase.
- Items may be returned/exhanged or repaired within 14 days of delivery.
- The Buyer is responsible for return shipping costs.
- Buyer is responsible for loss in value (as agreed upon with Seller) if an item isn’t returned in its original condition.
If an item is received damaged:
Reply to your original receipt email notifying us of the damage with a picture or video. Item must be returned for exchange/repair/refund within 14 days and mark the package "Attention: Item damaged in delivery ". The Buyer is responsible for return shipping costs.
If repairs are requested passed the 14 days from delivery, the Buyer is responsible for all shipping and repair costs (as agreed upon with Seller).
Send returns/repairs to:
Sara Sela Jewelry
9140 Crawford Ave
Skokie, IL 60076